Kirsten Mann
SVP Product & Experience

I help organisations become customer and user focused, creating product and service experiences which meet real needs and achieve commercial outcomes. Building and leading teams to create products which are useful to people and businesses is my passion.

I’ve spent more than 20 years in the IT industry, 18 of these in the area of user experience and product development. Throughout this time I've collaborated with product development and executive teams to drive business and user-centered processes through organisations.

I’ve led customer transformation initiatives which cultivated an understanding of user experience with organisation leaders - encouraging them to continually adopt UX and Design Thinking practises. I firmly believe teams need to understand problems before jumping into solution mode. Goals, metrics, and questions for any project need to be clearly mapped out to ensure a shared vision.

Specialties: Building and managing high performing teams. UX Thought Leadership, Experience and Customer Journey Maps, UX Design, User Research, Mobile, Web and Desktop Application Development; Interaction Design; Usability Testing, Usage Testing, Management, Web Metrics, Strategic Planning, Product Innovation, Online Training, Online Support.

Regular panellist and presenter at industry events and meetup events including:
Product anonymous and Product Talk
Melbourne UX Leadership Meetup -
The UX Design Group of Melbourne -
Women in UX

Presented at UX Strat USA

Creator and publisher of Aconex Product and UX Blog

Leading the UX for online support at Aconex - global winner for "Best Web Support Site of 2015
See the winning site here:

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